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2007 Data
All providers are licensed professionals and share a
commitment to patient satisfaction and continuing education. In fact, we survey all clients
who receive hearing aids through our network on a wide variety of topics ranging in scope from
office cleanliness to the explanation of test results. This enables us to maintain strict
quality control and identify areas of continuous improvement. The following is a sample of
questions that appear on the survey.
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Hearing Satisfaction Survey Questions and Results
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1. Overall, how satisfied are you with your most recently purchased hearing aid(s)?
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2. Would you recommend the person/office, who fit your most current hearing aid(s), to a friend or relative with a hearing problem?
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3.
When it is time to replace your hearing aid, would you repurchase your current brand of hearing aid?
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4. When you phoned 1-888-HEARING to initiate the Prior-Authorization Process, did a HearPO representative answer your phone call or did you leave a message?
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5. How satisfied are you with the following service factors as they relate to the HearPO associate that you spoke with?
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6. Overall, how satisfied are you with the level of service HearPO provided?
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7. Overall, how satisfied are you with the overall process of obtaining your hearing aids?
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8. How satisfied are you with the features of your hearing aids?
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9. How satisfied are you with the service from the person that fit your hearing aid?
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