Frequently Asked Questions:
Q: Can I contact the hearing care professional before I receive the Authorization packet.
A: To ensure you receive your member discount, the Authorization packet must also be received by hearing care professional. Therefore, it is best to wait until you have received your packet before calling to schedule an appointment.
Q: By requesting an Authorization Packet, am I obligated to purchase a hearing aid?
A: No, you are never obligating to purchase under the HearPO program. The Authorization. Packet is sent to notify the provider of your membership status and the discounts available to you.
Q: I've received my Authorization Packet. What's the next step?
A: The Authorization Packet contains contact information, including a phone number for the hearing care professional you have selected. Simply call that number, identify yourself as a HearPO referral and schedule an appointment. It's that easy.
Q: When I call to make my appointment, do I need to mention my insurance group?
A: No, simply identify yourself as a HearPO referral. The Authorization Packet sent to your selected hearing care professional already contains the name of your insurance carrier.