Frequently Asked Questions:
Q: Can I contact the hearing care professional before I receive the Authorization Packet?
A: To ensure you receive your member discount, the Authorization Packet must also be received by a hearing care professional. Therefore, it is best to wait until you have received your packet before calling to schedule an appointment.
Q: By requesting an Authorization Packet, am I obligated to purchase a hearing aid?
A: No, you are never obligated to purchase under the HearPO program. The Authorization Packet is sent to notify the provider of your membership status and the discounts available to you.
Q: I've received my Authorization Packet. What's the next step?
A: The Authorization Packet contains contact information, including a phone number for the hearing care professional you have selected. Simply call that number, identify yourself as a HearPO referral and schedule an appointment. It's that easy.
Q: When I call to make my appointment, do I need to mention my insurance group?
A: No, simply identify yourself as a HearPO referral. The Authorization Packet sent to your selected hearing care professional already contains the name of your insurance carrier.